DESCRIPTION

A Client Support Administrator to join our Client Support Team.

In this role, you will be responsible for maintaining in the relevant ticket management systems information exchanged between our clients and our production support team related to the Client Support tickets. In addition, you will contribute to issuing valuable reports for usage within the Company and with the Clients.

What will you be doing?

    • Maintain up to date the ticket management systems with information exchanged between our production support team and the Clients
    • Ensure completeness of client-submitted evidence is in place in ticketing systems (priority, logs, etc.)
    • Issue reports for usage within the Company
      • Operational reports for the daily operations of the Production Support team
      • Management reports
      • Issue reports for sharing with our clients
      • Performance reports

What do your qualifications look like?

  1. Experience in software support or quality assurance
  2. Experience with Jira / ServiceNow (or other ticketing systems) for issue tracking and triaging
  3. Familiarity with SLA tracking and support metrics
  4. Strong communication skills to interact with client IT and software development teams
  5. Hands-on experience with Excel in the context of formulas and data analysis (pivot tables, etc.)

Nice to Have:

  1. Prior experience working with banks or FinTech companies
  2. Prior experience with PowerBI
  3. Understanding of digital banking platforms or financial software

What do we offer?

Join Our #AFSETeam!

🕑 Flexible Hybrid Work Environment
Enjoy the benefits of both remote and in-office work, promoting better work-life integration.​

🤝 Buddy Program for Seamless Onboarding
A dedicated buddy will guide you through your initial journey, ensuring a smooth transition into our team.​

💰 Competitive Compensation Package
We offer a salary structure & monetary benefits that reflects your skills and contributions.​

👩‍⚕️ Comprehensive Health & Life Insurance from Day One
Your well-being is our priority, with extensive coverage starting immediately.​

📈 Structured Career Development Framework
Clear pathways for advancement, supported by regular performance evaluations and feedback.​

📚 Unlimited Learning & Development Opportunities
Access to a vast array of training resources to fuel your continuous growth.​

🧘‍♂️ Well-being Initiatives & Work-Life Balance Support
Participate in programs designed to support your mental and physical health.​

🎉 Engaging Team-Building Activities
Regular events to strengthen team bonds and celebrate our collective achievements.​

🏦 Expertise in Digital Banking
Work with us to become a specialist in the evolving field of digital banking.

Our Selection Process

Once you apply, your application will be reviewed by our recruitment team. If you’ve got the skills and the experience we are looking for, you will be invited to have an initial conversation with our Talent Acquisition team, where you’ll get to find out more about our company & the opportunity, while we can learn more about you.

If things go well, you can then expect a technical assessment (depending on the role), and 2 – 3 interviews with the hiring team, after which a decision will be made.

If we are both successful in identifying a ‘match’ between us, and you accept our offer, our People & Culture team will help you through our onboarding process.

If you want to apply to our job opening, please send us your CV in English @ careers@afse.eu .

For more information on what life @ Advantage is like follow us on Linkedin, Instagram and Facebook.

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At Advantage FSE, we are dedicated to fostering a diverse and inclusive workplace where everyone is valued and respected. We are proud to be an equal opportunity employer, and we do not discriminate based on race, color, creed, pregnancy, religion, gender, national origin, age, disability, marital status, or any other legally protected status.

We are committed to providing reasonable accommodations for employees with disabilities to ensure equal access to opportunities. Additionally, we have a zero-tolerance policy for harassment of any kind based on protected status.

This commitment to diversity, equity, and inclusion extends to all aspects of our organization, including recruitment, hiring, training, promotion, compensation, benefits, transfer opportunities, and social & recreational programs.

Join us at Advantage FSE, where your unique talents and perspectives are embraced, and where together, we create a more inclusive and equitable future for all.

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