DESCRIPTION

A Client Support Administrator to join our Client Support Team.

In this role, you will be responsible for maintaining in the relevant ticket management systems information exchanged between our clients and our production support team related to the Client Support tickets. In addition, you will contribute to issuing valuable reports for usage within the Company and with the Clients.

What will you be doing?

    • Maintain up to date the ticket management systems with information exchanged between our production support team and the Clients
    • Ensure completeness of client-submitted evidence is in place in ticketing systems (priority, logs, etc.)
    • Issue reports for usage within the Company
      • Operational reports for the daily operations of the Production Support team
      • Management reports
      • Issue reports for sharing with our clients
      • Performance reports

What do your qualifications look like?

  1. Experience in software support or quality assurance
  2. Experience with Jira / ServiceNow (or other ticketing systems) for issue tracking and triaging
  3. Familiarity with SLA tracking and support metrics
  4. Strong communication skills to interact with client IT and software development teams
  5. Hands-on experience with Excel in the context of formulas and data analysis (pivot tables, etc.)

Nice to Have:

  1. Prior experience working with banks or FinTech companies
  2. Prior experience with PowerBI
  3. Understanding of digital banking platforms or financial software

What do we offer?

Join Our #AFSETeam!

As a member of our #AFSETeam, you’ll embody our values every day, fostering a culture of teamwork, a passion for quality & excellenceclient focus, and innovation. Within a truly human-centered environment built on mutual respect and trust, your dedication to our shared vision will not only be recognized but also celebrated, offering boundless opportunities for your personal and professional growth.

Rewards & Recognition

  • Competitive Remuneration: Receive a competitive salary package based on your seniority and contributions.
  • Employee Referral Bonus: Be rewarded for bringing great talent into the company.

Employee Well-Being & Perks

  • Private Health & Life Insurance: Comprehensive coverage from Day 1.
  • Well-Being Support: Access to an onsite occupational doctor and regular well-being activities.
  • Modern Facilities: Our comfortable offices in southern Attica offer free coffee, beverages, and convenient access for those using public transportation as well as those commuting with a private vehicle.
  • Gift Vouchers: Celebrate major life milestones with gift vouchers.
  • Corporate Equipment: Receive a corporate laptop and the necessary equipment to perform your job efficiently.

Career Growth & Development

  • Continuous Learning: Access an array of learning opportunities, including trainings, conferences, certifications, and an up-to-date technical eLibrary.
  • Mentorship & Career Coaching: Work with innovative FinTech specialists who are eager to guide and mentor you throughout your career.
  • Career Development: Develop your career with fantastic opportunities across a diverse client portfolio, both locally and internationally.
  • Growth Opportunities: Work on impactful, international projects that will help you step up in your career.

Work-Life Balance

  • Hybrid Work Model: Enjoy a balance between remote work and in-person collaboration in our modern offices.
  • Well-being activities to help you recharge.

Inclusive Team Culture

  • Open Environment: A culture that values your ideas and encourages open expression.
  • Multicultural Teams: Embrace diversity and promote inclusion in our vibrant, multicultural workforce.
  • Team-Building Events: Participate in regular social, fun, and athletic events that foster camaraderie and friendships within the team.
  • Community Involvement: Engage in our corporate social responsibility (CSR) initiatives to support local communities through volunteering activities.

Our Selection Process

Once you apply, your application will be reviewed by our recruitment team. If you’ve got the skills and the experience we are looking for, you will be invited to have an initial conversation with our Talent Acquisition team, where you’ll get to find out more about our company & the opportunity, while we can learn more about you.

If things go well, you can then expect a technical assessment (depending on the role), and 2 – 3 interviews with the hiring team, after which a decision will be made.

If we are both successful in identifying a ‘match’ between us, and you accept our offer, our People & Culture team will help you through our onboarding process.

If you want to apply to our job opening, please send us your CV in English @ careers@afse.eu .

For more information on what life @ Advantage is like follow us on Linkedin, Instagram and Facebook.

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At Advantage FSE, we are dedicated to fostering a diverse and inclusive workplace where everyone is valued and respected. We are proud to be an equal opportunity employer, and we do not discriminate based on race, color, creed, pregnancy, religion, gender, national origin, age, disability, marital status, or any other legally protected status.

We are committed to providing reasonable accommodations for employees with disabilities to ensure equal access to opportunities. Additionally, we have a zero-tolerance policy for harassment of any kind based on protected status.

This commitment to diversity, equity, and inclusion extends to all aspects of our organization, including recruitment, hiring, training, promotion, compensation, benefits, transfer opportunities, and social & recreational programs.

Join us at Advantage FSE, where your unique talents and perspectives are embraced, and where together, we create a more inclusive and equitable future for all.

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