Senior Client Manager

As a Senior Client Manager at Advantage FSE, you will play a critical role in managing and growing client relationships, ensuring the delivery of high-quality projects, and driving revenue targets across a global portfolio of clients. This is a leadership role requiring strong communication, negotiation, and project management skills, alongside your experience in managing client relationships and teams.

Key Responsibilities:

• Client Relationship Management: Serve as the primary point of contact for clients, fostering long-term partnerships and ensuring satisfaction.
• Revenue Targets: Drive revenue growth by identifying new opportunities, upselling services, and managing contract renewals.
• Contract Execution: Oversee contract management, including execution, renewals, and adherence to terms, including ongoing maintenance services.
• Client Dedicated Team Management: Work with a dedicated team of professionals focused on delivering for the client, ensuring they meet targets and objectives.
• Client Communications: Maintain ongoing communication with the client’s Digital and IT team managers to ensure alignment on deliverables and timelines.
• Client Roadmap & Timeline Definition: Collaborate with clients to define strategic roadmaps, ensuring their alignment with both business and IT objectives.
• Release Management & Project Planning: Coordinate and manage project releases and timelines, ensuring seamless delivery aligned with client expectations.
• Project Steering Committee Reporting: Prepare and deliver progress reports, issues, and updates to the Project Steering Committee, ensuring transparency and accountability.
• Internal Client Status Reports: Provide regular updates to internal stakeholders, including detailed status reports on client progress, achievements, and concerns.
• Risk & Issue Management: Identify, document, and resolve project risks, issues, impediments, and dependencies, working closely with the team and clients to mitigate disruptions.

Who We’re Looking For:

• Senior-Level Experience in managing large-scale IT or Digital Banking projects, with a strong track record of client success and delivery.
• Business-Oriented Mindset with the ability to align IT deliverables with client business needs and revenue growth.
• Strategic Thinking: Ability to negotiate, define, and implement long-term client roadmaps that align with their evolving digital strategies.
• Strong Leadership Skills: Experience leading and managing cross-functional teams, ensuring they are motivated and equipped to succeed.
• Excellent Communication: Able to engage and build consensus with senior executives, IT teams, and digital stakeholders on both the client and internal sides.
• Project Governance & Reporting: Proven ability to manage project steering committees and deliver comprehensive, strategic reports to senior management.

Key Qualifications:

• Bachelor’s degree in Computer Science, Business, or related fields.
• Extensive experience in IT project management or client management within the Finance/Banking IT sector.
• Proven success in contract execution, managing client relationships, and driving revenue targets.
• Project Management certifications are welcomed.
• Fluent in English (written & verbal); proficiency in Spanish is a significant plus.
• Experience with Agile methodologies and managing client roadmaps.
• Demonstrated ability to manage multiple, large-scale, complex projects with diverse teams across the globe.

Join Our #AFSETeam!

🕑 Flexible Hybrid Work Environment
Enjoy the benefits of both remote and in-office work, promoting better work-life integration.​

🤝 Buddy Program for Seamless Onboarding
A dedicated buddy will guide you through your initial journey, ensuring a smooth transition into our team.​

💰 Competitive Compensation Package
We offer a salary structure & monetary benefits that reflects your skills and contributions.​

👩‍⚕️ Comprehensive Health & Life Insurance from Day One
Your well-being is our priority, with extensive coverage starting immediately.​

📈 Structured Career Development Framework
Clear pathways for advancement, supported by regular performance evaluations and feedback.​

📚 Unlimited Learning & Development Opportunities
Access to a vast array of training resources to fuel your continuous growth.​

🧘‍♂️ Well-being Initiatives & Work-Life Balance Support
Participate in programs designed to support your mental and physical health.​

🎉 Engaging Team-Building Activities
Regular events to strengthen team bonds and celebrate our collective achievements.​

🏦 Expertise in Digital Banking
Work with us to become a specialist in the evolving field of digital banking.

Our Selection Process

Once you apply, your application will be reviewed by our recruitment team. If you’ve got the skills and the experience we are looking for, you will be invited to have an initial conversation with our Talent Acquisition team, where you’ll get to find out more about our company & the opportunity, while we can learn more about you.

If things go well, you can expect 3 – 4  interviews with the hiring team, after which a decision will be made.

If we are both successful in identifying a ‘match’ between us, and you accept our offer, our People & Culture team will help you through our onboarding process.

If you want to apply to our job opening, please send us your CV in English @ careers@afse.eu .

For more information on what life @ Advantage is like, follow us on Linkedin, Instagram and Facebook.

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At Advantage FSE, we are dedicated to fostering a diverse and inclusive workplace where everyone is valued and respected. We are proud to be an equal opportunity employer, and we do not discriminate based on race, color, creed, pregnancy, religion, gender, national origin, age, disability, marital status, or any other legally protected status.

We are committed to providing reasonable accommodations for employees with disabilities to ensure equal access to opportunities. Additionally, we have a zero-tolerance policy for harassment of any kind based on protected status.

This commitment to diversity, equity, and inclusion extends to all aspects of our organization, including recruitment, hiring, training, promotion, compensation, benefits, transfer opportunities, and social & recreational programs.

Join us at Advantage FSE, where your unique talents and perspectives are embraced, and where together, we create a more inclusive and equitable future for all.