Senior Client Manager

As a Senior Client Manager at Advantage FSE, you will play a critical role in managing and growing client relationships, ensuring the delivery of high-quality projects, and driving revenue targets across a global portfolio of clients. This is a leadership role requiring strong communication, negotiation, and project management skills, alongside your experience in managing client relationships and teams.

Key Responsibilities:

• Client Relationship Management: Serve as the primary point of contact for clients, fostering long-term partnerships and ensuring satisfaction.
• Revenue Targets: Drive revenue growth by identifying new opportunities, upselling services, and managing contract renewals.
• Contract Execution: Oversee contract management, including execution, renewals, and adherence to terms, including ongoing maintenance services.
• Client Dedicated Team Management: Work with a dedicated team of professionals focused on delivering for the client, ensuring they meet targets and objectives.
• Client Communications: Maintain ongoing communication with the client’s Digital and IT team managers to ensure alignment on deliverables and timelines.
• Client Roadmap & Timeline Definition: Collaborate with clients to define strategic roadmaps, ensuring their alignment with both business and IT objectives.
• Release Management & Project Planning: Coordinate and manage project releases and timelines, ensuring seamless delivery aligned with client expectations.
• Project Steering Committee Reporting: Prepare and deliver progress reports, issues, and updates to the Project Steering Committee, ensuring transparency and accountability.
• Internal Client Status Reports: Provide regular updates to internal stakeholders, including detailed status reports on client progress, achievements, and concerns.
• Risk & Issue Management: Identify, document, and resolve project risks, issues, impediments, and dependencies, working closely with the team and clients to mitigate disruptions.

Who We’re Looking For:

• Senior-Level Experience in managing large-scale IT or Digital Banking projects, with a strong track record of client success and delivery.
• Business-Oriented Mindset with the ability to align IT deliverables with client business needs and revenue growth.
• Strategic Thinking: Ability to negotiate, define, and implement long-term client roadmaps that align with their evolving digital strategies.
• Strong Leadership Skills: Experience leading and managing cross-functional teams, ensuring they are motivated and equipped to succeed.
• Excellent Communication: Able to engage and build consensus with senior executives, IT teams, and digital stakeholders on both the client and internal sides.
• Project Governance & Reporting: Proven ability to manage project steering committees and deliver comprehensive, strategic reports to senior management.

Key Qualifications:

• Bachelor’s degree in Computer Science, Business, or related fields.
• Extensive experience in IT project management or client management within the Finance/Banking IT sector.
• Proven success in contract execution, managing client relationships, and driving revenue targets.
• Project Management certifications are welcomed.
• Fluent in English (written & verbal); proficiency in Spanish is a significant plus.
• Experience with Agile methodologies and managing client roadmaps.
• Demonstrated ability to manage multiple, large-scale, complex projects with diverse teams across the globe.

Join Our #AFSETeam!

As a member of our #AFSETeam, you’ll embody our values every day, fostering a culture of teamwork, a passion for quality & excellence, client focus, and innovation. Within a truly human-centred environment built on mutual respect and trust, your dedication to our shared vision will not only be recognized but also celebrated, offering boundless opportunities for your personal and professional growth.

Rewards & Recognition

• Competitive Remuneration: Receive a competitive salary package based on your seniority and contributions.
• Employee Referral Bonus: Be rewarded for bringing great talent into the company.

Employee Well-Being & Perks

• Private Health & Life Insurance: Comprehensive coverage from Day 1.
• Well-Being Support: Access to an onsite occupational doctor and regular well-being activities.
• Modern Facilities: Our comfortable offices in southern Attica offer free coffee, beverages, and convenient access for those using public transportation as well as those commuting with a private vehicle.
• Gift Vouchers: Celebrate major life milestones with gift vouchers.
• Corporate Equipment: Receive a corporate laptop and the necessary equipment to perform your job efficiently.

Career Growth & Development

• Continuous Learning: Access an array of learning opportunities, including trainings, conferences, certifications, and an up-to-date technical eLibrary.
• Mentorship & Career Coaching: Work with innovative FinTech specialists who are eager to guide and mentor you throughout your career.
• Career Development: Develop your career with fantastic opportunities across a diverse client portfolio, both locally and internationally.
• Growth Opportunities: Work on impactful, international projects that will help you step up in your career.

Work-Life Balance

• Hybrid Work Model: Enjoy a balance between remote work and in-person collaboration in our modern offices.
• Well-being activities to help you recharge.

Inclusive Team Culture

• Open Environment: A culture that values your ideas and encourages open expression.
• Multicultural Teams: Embrace diversity and promote inclusion in our vibrant workforce.
• Team-Building Events: Participate in regular social, fun, and athletic events that foster camaraderie and friendships within the team.
• Community Involvement: Engage in our corporate social responsibility (CSR) initiatives to support local communities through volunteering activities.

Our Selection Process

Once you apply, your application will be reviewed by our recruitment team. If you’ve got the skills and the experience we are looking for, you will be invited to have an initial conversation with our Talent Acquisition team, where you’ll get to find out more about our company & the opportunity, while we can learn more about you.

If things go well, you can expect 3 – 4  interviews with the hiring team, after which a decision will be made.

If we are both successful in identifying a ‘match’ between us, and you accept our offer, our People & Culture team will help you through our onboarding process.

If you want to apply to our job opening, please send us your CV in English @ careers@afse.eu .

For more information on what life @ Advantage is like, follow us on Linkedin, Instagram and Facebook.

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At Advantage FSE, we are dedicated to fostering a diverse and inclusive workplace where everyone is valued and respected. We are proud to be an equal opportunity employer, and we do not discriminate based on race, color, creed, pregnancy, religion, gender, national origin, age, disability, marital status, or any other legally protected status.

We are committed to providing reasonable accommodations for employees with disabilities to ensure equal access to opportunities. Additionally, we have a zero-tolerance policy for harassment of any kind based on protected status.

This commitment to diversity, equity, and inclusion extends to all aspects of our organization, including recruitment, hiring, training, promotion, compensation, benefits, transfer opportunities, and social & recreational programs.

Join us at Advantage FSE, where your unique talents and perspectives are embraced, and where together, we create a more inclusive and equitable future for all.