Engaging digital experiences are part of our everyday life and banking should be no exception. Omnia comes packed with everything your retail users need to transact with your bank on the go.
SOLUTIONS
RETAIL BANKING
Simple and powerful everyday banking
Help customers manage their finances
360° view of accounts
The dashboard acts as the main control center, where your customers see all eligible accounts and products.
Product origination
Customers can initiate transactions, purchase new products, and self-manage their beneficiaries and settings.
Personalized campaigns
Display personalized campaigns about new products or services to increase adoption.
Display accounts held in other banks
Let customers monitor their finances across banks. Fetch details and transactions history from accounts your customers hold elsewhere. Powered by PSD2 / Open APIs.
Help customers track how they spend their money
Omnia can present categorized transactions to your customers, making it easy for them to understand their spending habits.
Help customers manage their finances
Unified dashboard
360° view of accounts
The dashboard acts as the main control center, where your customers see all eligible accounts and products.
Product origination
Customers can initiate transactions, purchase new products, and self-manage their beneficiaries and settings.
Personalized campaigns
Display personalized campaigns about new products or services to increase adoption.
Account aggregation
Display accounts held in other banks
Let customers monitor their finances across banks. Fetch details and transactions history from accounts your customers hold elsewhere. Powered by PSD2 / Open APIs.
Expense categorization
Help customers track how they spend their money
Omnia can present categorized transactions to your customers, making it easy for them to understand their spending habits.
Simplify payments
Unified Payments Hub
Simplify user interaction by eliminating banking jargon (“domestic” or “international” payments). The customers just enter the biller or account they want to send money to and Omnia guides them through the process.
Smart Search
Customers can comfortably search for past transactions across beneficiaries, billers, dates, amounts and descriptions. Repeat a past transaction, pay a biller, or setup a recurring payment in a snap.
Beneficiaries / Payees, P2P payments
Manage your beneficiaries like you manage your phone contacts. Link each beneficiary with multiple bank accounts, email & phone number. Use either one to send money.
Simplify payments
Unified Payments Hub
Simplify user interaction by eliminating banking jargon (“domestic” or “international” payments). The customers just enter the biller or account they want to send money to and Omnia guides them through the process.
Smart Search
Customers can comfortably search for past transactions across beneficiaries, billers, dates, amounts and descriptions. Repeat a past transaction, pay a biller, or setup a recurring payment in a snap.
Beneficiaries / Payees, P2P payments
Manage your beneficiaries like you manage your phone contacts. Link each beneficiary with multiple bank accounts, email & phone number. Use either one to send money.
Onboard new customers. Activate dormant ones.
Onboard new customers from home or in-branch.
Formulate an intuitive step by step process to capture the required customer information & consent, as well as perform ID document verification and liveness detection or video calling across all channels (web, mobile via native apps, branch).
Update data for existing customers.
Update expired customer information online. Prompt dormant customers to verify their data and recommence business with your bank.
Onboard new customers. Activate dormant ones.
Onboard new customers from home or in-branch.
Formulate an intuitive step by step process to capture the required customer information & consent, as well as perform ID document verification and liveness detection or video calling across all channels (web, mobile via native apps, branch).
Update data for existing customers.
Update expired customer information online. Prompt dormant customers to verify their data and recommence business with your bank.
Promote offers and products
Campaigns Delivery
Define customer segments based on demographic, financial or other criteria. Create a digital campaign with rich content and configure the call-to-actions.
Deliver campaigns to targeted customers, across all channels and at the right moment.
Product Originations
Enable customers to apply for and get new bank accounts, time deposits, loans, credit cards or other product. Link originations to campaigns and get increased conversion rates.
Promote offers and products
Campaigns Delivery
Define customer segments based on demographic, financial or other criteria. Create a digital campaign with rich content and configure the call-to-actions.
Deliver campaigns to targeted customers, across all channels and at the right moment.
Product Originations
Enable customers to apply for and get new bank accounts, time deposits, loans, credit cards or other product. Link originations to campaigns and get increased conversion rates.
Cater for customer self-service
Card Management
Customer lost her card? Forgot her PIN? No need to call the help center anymore. Omnia can help her, declare the card as lost, manage her PIN, specify linked accounts, temporarily deactivate and reactivate it, setup card limits and much more.
Alerts Management
Omnia makes it easy for customers to specify how (email, SMS, push notification) and when (accounts and triggers) they want to receive alerts.
Empower your customers and let them maintain their peace of mind.
Cater for customer self-service
Card Management
Customer lost her card? Forgot her PIN? No need to call the help center anymore. Omnia can help her, declare the card as lost, manage her PIN, specify linked accounts, temporarily deactivate and reactivate it, setup card limits and much more.
Alerts Management
Omnia makes it easy for customers to specify how (email, SMS, push notification) and when (accounts and triggers) they want to receive alerts.
Empower your customers and let them maintain their peace of mind.
Deliver the best UX to your customers
Fully Native Mobile Apps
Omnia delivers 100% native mobile apps for smartphones & tablets, for both iOS & Android. This allows you to benefit from the native platform capabilities and provide:
- Full support of Biometric Authentication (fingerprint, Face ID) for SCA, Quick Login and Transactions Authorization
- Actionable Push Notifications allowing for cross-channel transactions authorization with two taps.
- Optimized User experience incorporating native support for smooth transitions, swipe gestures, camera, contact list and GPS Access
Deliver the best UX to your customers
Fully Native Mobile Apps
Omnia delivers 100% native mobile apps for smartphones & tablets, for both iOS & Android. This allows you to benefit from the native platform capabilities and provide:
- Full support of Biometric Authentication (fingerprint, Face ID) for SCA, Quick Login and Transactions Authorization
- Actionable Push Notifications allowing for cross-channel transactions authorization with two taps.
- Optimized User experience incorporating native support for smooth transitions, swipe gestures, camera, contact list and GPS Access
EASY TO LAUNCH AND MAINTAIN
Discover how your team can comfortably configure, monitor and support Omnia.
Customer Management
Manage customer groups / profile templates, available channels, limits, offers, GDPR Consent management, etc.
Security Management
Manage how your end customers login and authorize transactions. Use static passwords, OTPs (via SMS, software & hardware tokens) or challenge-response mechanisms.
Alerts Management
Setup & configure the alerts content, delivery settings (through SMS, email or Push Notifications) and customer segments that receive each alert. View detailed alert delivery logs.
Build on top of the pre-configured alerts that come with Omnia.
Customer Service Requests
Review and service customer applications that require manual processing. Allow customers to apply for new cheque books, letters of credit, and letters of guarantee, and notify them when ready.
Customer communications
Interact with customers, inside Omnia in a secure manner. Use pre-configured topics to streamline requests and accept attachments.
Role-based access control
Setup of departments, roles, and dual control access levels (4-eyes principle).
Product Management
Manage what core-banking products appear within Omnia, as well as their type and marketing attributes (i.e naming, offers etc.).
Transaction Management
Handle transaction parameters such as access levels, currency rules, supporting files, BOP codes, limits.
Content Management
Define the content available in Omnia, including languages, tooltips, terms & conditions (per transaction), drop down lists, fields & menu items, and much more.
Auditing & Logging
Audit the actions of all Omnia users; either customers using the digital banking applications, or bank personnel using the back office tools.
Activity Monitor
Built-in, real-time reporting.
- Detailed transaction analysis
- Monetary transactions
- Bill payments
- Group payments
- Customer modifications
- Alerts & customer notifications
- Failed authorization & authentication attempts
- Logged in users
EASY TO LAUNCH AND MAINTAIN
Discover how your team can comfortably configure, monitor and support Omnia.
Customer Management
Customer Management
Manage customer groups / profile templates, available channels, limits, offers, GDPR Consent management, etc.
Security Management
Manage how your end customers login and authorize transactions. Use static passwords, OTPs (via SMS, software & hardware tokens) or challenge-response mechanisms.
Alerts Management
Setup & configure the alerts content, delivery settings (through SMS, email or Push Notifications) and customer segments that receive each alert. View detailed alert delivery logs.
Build on top of the pre-configured alerts that come with Omnia.
Customer Servicing
Customer Service Requests
Review and service customer applications that require manual processing. Allow customers to apply for new cheque books, letters of credit, and letters of guarantee, and notify them when ready.
Customer communications
Interact with customers, inside Omnia in a secure manner. Use pre-configured topics to streamline requests and accept attachments.
Omnia Configuration
Role-based access control
Setup of departments, roles, and dual control access levels (4-eyes principle).
Product Management
Manage which core-banking products appear within Omnia, as well as their type and marketing attributes (i.e naming, offers etc.).
Transaction Management
Handle transaction parameters such as access levels, currency rules, supporting files, BOP codes, limits.
Content Management
Define the content available in Omnia, including languages, tooltips, terms & conditions (per transaction), drop down lists, fields & menu items, and much more.
Real-time monitoring
Auditing & Logging
Audit the actions of all Omnia users; either customers using the digital banking applications, or bank personnel using the back office tools.
Activity Monitor
Built-in, real-time reporting.
- Detailed transaction analysis
- Monetary transactions
- Bill payments
- Group payments
- Customer modifications
- Alerts & customer notifications
- Failed authorization & authentication attempts
- Logged in users